Service Evaluation Form

To help us continue providing our customers with the highest quality service, we would appreciate a few minutes of your time to evaluate the service you received from our personnel. Please complete this evaluation form and submit back to us.

Name:
Email Address:
Name of person providing service (if known).
SALESPERSON: Personal appearance?	Excellent Good Fair
Product Knowledge?	Excellent Good Fair
Guidance to a successful purchase?	Excellent Good Fair
Follow-up during/after sale/installation?	Excellent Good Fair
Your overall satisfaction?	Excellent Good Fair
SERVICE/DELIVERY DEPARTMENT: Prompt scheduling?	Excellent Good Fair
Courteousness/Helpful?	Excellent Good Fair
Scheduled time as promised?	Excellent Good Fair
Product knowledge?	Excellent Good Fair
Personal appearance?	Excellent Good Fair
Job cleanup?	Excellent Good Fair
Overall satisfaction?	Excellent Good Fair
FRIENDLY GREETINGS: From salesperson?	Excellent Good Fair
From service technician?	Excellent Good Fair
From service manager?	Excellent Good Fair
Overall impression?	Excellent Good Fair
PRODUCTS: Availability?	Excellent Good Fair
Quality?	Excellent Good Fair
Value?	Excellent Good Fair
Product performance?	Excellent Good Fair
Pricing?	Excellent Good Fair
How did you learn about us?
Have you used our service before?	Yes No
Will you return or recommend us?	Yes No
Comments?
Were you briefed on the operation and care of your purchase?	Yes No
Please share ideas on how to improve our service:

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